For company approval
Open the course summary, outcomes and preparation to discuss with your manager.
A NEW SKILL. A NEW POSSIBILITY.
Guest Experience & Service Recovery
A scenario-based workshop for service teams. Practice identifying customer needs, handling conversations when problems arise, and offering options within your authority, with records of handoffs and follow-up.
Interested · Fewer than 5 peopleBookmarked · Fewer than 5 peopleConsenting member counts, separate from bookings. Groups below five are not disclosed. · Bookmarks shared with the original course
Sample course · fictional portrait, not an actual instructor · price, class dates and actual instructors await confirmation
6 hoursDates to be confirmed
Price for the selected sessionCourse feeTo be confirmed
Check what is included before choosingBookings are not open yet. Provider and payment readiness are under review.
Level & foundationBeginnerBeginnerWho it is forReception staff, hotel and service staff, shift supervisors, and customer support teams
Duration & format6 hours · In personLocal time · Bangkok
Before choosing a course
The essentials, togetherWho this is for
Reception staff, hotel and service staff, shift supervisors, and customer support teams
Basic customer service communication skills · Know the limits of your authority or use the rules provided for the simulated scenarioWHAT YOU WILL TAKE AWAY
Learn this. Put it to work.
Identify facts and customer needs in a conversation
MAKE SOMETHING THAT MATTERS
Turn learning into your own work
Conversation guides and customer care records
01
Identify facts and customer needs in a conversation
02
Use language that shows you are listening and explains options clearly
03
Escalate matters that fall outside your authority
04
Write follow-up notes that the next shift can act on
Scope of this experience
Does not guarantee review scores or actual compensation from any business.
Prerequisites & preparation
What you should already know
Basic customer service communication skills · Know the limits of your authority or use the rules provided for the simulated scenario
What to do before starting
- Notebook or note-taking device
- Service policies you are authorized to use
- Readiness to participate in role-play exercises
Unsure about your experience level? Open the sample project to understand the challenge, then check with the provider before choosing a session.
The class focuses on practice and a project brief. Results depend on prior knowledge, participation and practice.
PEOPLE BEHIND YOUR PROGRESS
Who you learn with, and how
Instructor not yet specified
INSIDE THE EXPERIENCE
Inside this class
4 learning sections · 6 hours
Your path through the experience
- 01Understand the challenge
- 02Try it in practice
- 03Review and build on it
01Understand the guest experienceLearn · Practise · Review
Key touchpoints
Suggested duration 60 minutes
Hands-on challengeKey touchpoints
Use it to record your work and explain how you checked the result.
02Listen and ask questionsLearn · Practise · Review
Conversation framework
Suggested duration 90 minutes
Hands-on challengeConversation framework
Use it to record your work and explain how you checked the result.
03Practice service scenariosLearn · Practise · Review
3 role-play scenarios
Suggested duration 120 minutes
Hands-on challenge3 role-play scenarios
Use it to record your work and explain how you checked the result.
04Hand off and follow upLearn · Practise · Review
Service recovery log
Suggested duration 90 minutes
Hands-on challengeService recovery log
Use it to record your work and explain how you checked the result.
SEE WHAT YOU WILL MAKE
See the work before choosing the course
Explore sample tasks and review criteria to see whether they match what you want to develop.
ONE / WORKSHEETSample project · Open to read
Conversation guides and customer care records
01Selected challenge
02How to approach it
03Evidence & conclusions
Sample lesson
Practice scenarios involving a room that is not yet ready, an experience that does not match expectations, and accessibility needs. Offer options allowed by a fictional policy, without promising compensation beyond your authority.
Read the steps and review criteria before enrolling. No email required.
Included in this experience
- Conversation guides and customer care records
Additional costs and terms await provider confirmation before a session opens
MAKE ROOM FOR YOUR NEXT STEP
Plan your time before learning
Not specified · Local time · Bangkok
New sessions to be announced
Dates, location, capacity and pricing await confirmation. Share your availability and choose to receive My One notifications.
Register interest & availabilityInterest is not a booking or seat reservation. No payment is collected.
Allow extra time for preparation and review according to the instructor's brief.
LEARNER VOICES
Learner experiences
A place for verified learner feedback
This sample course has no verified learner reviews yet. At launch, reviews will identify the session and remain separate from skill assessments.
BEFORE YOU JOIN
Questions before you decide
Do I need to work in a hotel?
The principles can be applied to other service work by adapting the scenarios to the business.
What language is the course taught in?
This draft proposes instruction in Thai. The provider must confirm the language for the actual session.
Terms for this session
Not specified
Turn your team's challenge into a learning plan
Arrange a private session and define the challenge and outcomes together.
BETTER, TOGETHER
Take the next step with your team
Bring your team to the same session
Choose the number of participants and review the total before sending a request.
Arrange a private organisation session
Start with your work challenge, group size and preferred dates.
Plan a private session
ONE / COURSE FIELDNOTES
Take this course with you
Outcomes, curriculum, instructors, dates and fees, edited into one course guide.
During review, read and download without registering.YOUR NEXT CHAPTER
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