For company approval
Open the course summary, outcomes and preparation to discuss with your manager.
A NEW SKILL. A NEW POSSIBILITY.
Guest Experience & Service Recovery
Design guest experiences and practise service recovery from pre-arrival to post-checkout through role play and group review.
Interested · Fewer than 5 peopleBookmarked · Fewer than 5 peopleConsenting member counts, separate from bookings. Groups below five are not disclosed.
1 day · 6 hours10 Jan 2027
Price for the selected session฿3,900 / people
Check what is included before choosingLevel & foundationBeginnerBeginnerWho it is forHotel, accommodation and service teams improving customer experience.
Duration & format1 day · 6 hours · On-siteLocal time · Bangkok
Before choosing a course
The essentials, togetherWhat you will learn to do
Build a guest support plan and an escalation guide for service issues.
See outcomes & scopeWho this is for
Hotel, accommodation and service teams improving customer experience.
Bring a laptop and one work challenge. Use fictional data during practice and check the stated prerequisites before choosing a session.Before learning
Bring a laptop and one work challenge. Use fictional data during practice and check the stated prerequisites before choosing a session.
View the full preparation listWHAT YOU WILL TAKE AWAY
Learn this. Put it to work.
Build a guest support plan and an escalation guide for service issues.
MAKE SOMETHING THAT MATTERS
Turn learning into your own work
Build a guest support plan and an escalation guide for service issues.
01
Analyse touchpoints before, during and after a stay.
02
Practise listening and escalation with fictional scenarios.
03
Design follow-up and feedback collection methods.
Scope of this experience
Check scope, inclusions and conditions with the provider before choosing a session.
Prerequisites & preparation
What you should already know
Bring a laptop and one work challenge. Use fictional data during practice and check the stated prerequisites before choosing a session.
What to do before starting
- Bring a laptop and one work challenge. Use fictional data during practice and check the stated prerequisites before choosing a session.
Unsure about your experience level? Open the sample project to understand the challenge, then check with the provider before choosing a session.
The class focuses on practice and a project brief. Results depend on prior knowledge, participation and practice.
PEOPLE BEHIND YOUR PROGRESS
Who you learn with, and how
InstructorNot entered ProviderกำลังConfirmDataandรูปจริง
INSIDE THE EXPERIENCE
Inside this class
3 learning sections · 1 day · 6 hours
Your path through the experience
- 01Understand the challenge
- 02Try it in practice
- 03Review and build on it
0109:00–10:30 · Understand the challengeLearn · Practise · Review
Analyse touchpoints before, during and after a stay.
Hands-on challengeAnalyse touchpoints before, during and after a stay.
Use it to record your work and explain how you checked the result.
0210:45–12:00 · Practise with a case studyLearn · Practise · Review
Practise listening and escalation with fictional scenarios.
Hands-on challengePractise listening and escalation with fictional scenarios.
Use it to record your work and explain how you checked the result.
0313:00–16:00 · Build and reviewLearn · Practise · Review
Design follow-up and feedback collection methods.
Hands-on challengeDesign follow-up and feedback collection methods.
Use it to record your work and explain how you checked the result.
SEE WHAT YOU WILL MAKE
See the work before choosing the course
Explore sample tasks and review criteria to see whether they match what you want to develop.
ONE / WORKSHEETSample project · Open to read
Build a guest support plan and an escalation guide for service issues.
01Selected challenge
02How to approach it
03Evidence & conclusions
Sample lesson
Design guest experiences and practise service recovery from pre-arrival to post-checkout through role play and group review.
Read the steps and review criteria before enrolling. No email required.
Included in this experience
- Worksheets and fictional practice data
- Instructor-guided practice
- Plan review and feedback
Check travel, personal equipment and any unlisted services with the provider before enrolling.
MAKE ROOM FOR YOUR NEXT STEP
Plan your time before learning
Sample training venue · Bangkok · Local time · Bangkok
10 Jan 2027 · Bangkok · 09:00–16:00
Available 20 places · Sample dataTime slot10 Jan 2027 · 09:00–16:00
Allow extra time for preparation and review according to the instructor's brief.
LEARNER VOICES
Learner experiences
A place for verified learner feedback
This sample course has no verified learner reviews yet. At launch, reviews will identify the session and remain separate from skill assessments.
BEFORE YOU JOIN
Questions before you decide
Can I start with no experience?
Bring a laptop and one work challenge. Use fictional data during practice and check the stated prerequisites before choosing a session. If you are unsure, check the sample work or ask the provider before choosing a session.
What evidence of learning will I receive?
Projects and documents follow the course inclusions. Attendance is separate from passing an assessment. This preview does not issue real certificates.
What if I miss part of the course or want to cancel?
Cancel sample requests from My learning. This preview does not collect or refund money. Before sales open, each course must show approved cancellation, rescheduling and refund terms.
What does the price include? Are there extra costs?
Worksheets and fictional practice data · Instructor-guided practice · Plan review and feedback Travel and personal equipment are excluded unless the provider states otherwise.
Can we enrol a team or arrange a private class?
Select multiple places in a public session or submit an organisation brief. A brief does not confirm a booking or approve a price.
Turn your team's challenge into a learning plan
Arrange a private session and define the challenge and outcomes together.
BETTER, TOGETHER
Take the next step with your team
Bring your team to the same session
Choose the number of participants and review the total before sending a request.
Arrange a private organisation session
Start with your work challenge, group size and preferred dates.
Plan a private sessionNot open yetBefore you decide
Adjust your preferences- Tuition in One per person
- ฿3,900
- Total required cost per person
- Awaiting organizer confirmation
Travel and personal optional costs are excluded. Any personal discount is confirmed at checkout.
No suitable session? Register interest
ONE / COURSE FIELDNOTES
Take this course with you
Outcomes, curriculum, instructors, dates and fees, edited into one course guide.
During review, read and download without registering.YOUR NEXT CHAPTER
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